1. Processing of orders
1.1 Orders are processed and shipped within 1-2 business days..
1.2 Orders placed on business day before 3:00 PM are generally processed the same day.
1.3 During peak periods, holidays, or unforeseen circumstances, processing times may be longer.
2. Shipping Methods & Delivery Times
Newlook Curvy ships orders through trusted shipping partners. Expected delivery times are:
- USA & Canada: 3-5 working days
- EU countries: 5-10 working days
- International: 7-14 business days
Please note: These are estimated delivery times. Unforeseen carrier delays are beyond our control.
3. Shipping costs
3.1 Free shipping on all orders – no extra charges at checkout.
3.2 For international orders, shipping is free with a minimum order value of $149.
3.3 International orders may be subject to additional import duties and taxes, which must be paid by the customer.
It is the customer's responsibility to provide the correct address. Newlook Curvy is not responsible for lost packages due to an incorrectly entered address.
5. Delays and Lost Packets
If your package has not arrived within the expected delivery time, please contact our customer service.
Note: Newlook Curvy is not responsible for delays due to unforeseen circumstances with the carrier, customs inspections, or natural disasters.